Using a Group Support System for the Distributed Application of Soft Systems Methodology
نویسندگان
چکیده
This paper describes research into utilising a Group Support System (GSS) to enable the use of the Soft Systems Methodology (SSM) in distributed situations, which prohibit face-to-face application of SSM. The design goals, issues, major decisions, and initial pilot evaluation of a prototype GSS for SSM are described. 46 subjects and 2 facilitators participated in an experimental application to a simulated controversial situation and evaluated their experiences. The results are cautiously optimistic about the suitability of the approach and point to a number of improvements and issues to be addressed. Research method issues are also briefly discussed.
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